A few days ago, the good folk at American Express kindly sent word of an offer: Spend £3 in Starbucks and get £1 back – up to a maximum of £5. Not the most Earth shattering offer, perhaps, but given how much I spend in SBs each month, it represents free money (well, ignoring the occasional extra muffin to take my purchase over £3, of course). Thank you very much.
If only it was so simple.
I invariably use my Starbucks card on my phone – quick & easy (usually), and I get one in 16 drinks free. This offer therefore forces me to break my habit a little by using Amex. However, that shouldn’t be a problem as their’s was the first card I added to ApplePay the day it launched in the UK. As I tend to double-tap my phone’s home button to launch Wallet rather than the Starbucks app, it is actually one less swipe to use ApplePay. All good.
Except that my experience is that Amex rarely works contactless in the UK. Card or ApplePay. Turns out, it certainly doesn’t in Starbucks.
A quick search of Google and Twitter suggest I am far from alone on this – though to be fair, a lot of the results I saw were from 2015. Even accepting that things may be getting better; American Express’s flawed roll-out of contactless in the UK must have damaged confidence in using what should be a simple way of carrying out a transaction. It is bad enough that the £30 limit virtually cripples ApplePay. Yes, I know that “real” ApplePay merchants aren’t subject to that restriction. However, given that anyone can – and do – display Apple Pay logos, regardless of whether they are formally part of the system, that distinction is moot.
In the case of my recent experience in Starbucks (a “real” ApplePay partner?), the barista apologised and said Amex contactless has never worked for them, so I reverted to my Starbucks card. Yes, I could have used my Amex card in chip & pin mode… but for a £3ish transaction, that seems to be overkill, as well as being a huge metaphorical step backwards.
I honestly look forward to the day when contactless terminals are ubiquitous: Imagine getting served in a pub where they are plentiful and easily accessible at the bar… no messing with change or getting soggy banknotes back from the server whose hands are still wet from the overspill! Beep and they are on the next customer.
Contactless payment using devices rather than cards is obviously still in its infancy and while I have no wish to see Apple dominate the market to the exclusion of all else, I do genuinely hope we reach a stage where we, as consumers, don’t need to worry whether “our” particular system will work at any given venue. At the very least, is it too hard to ask that we be given some sort of clue up front? The official Amex page is woefully unhelpful. Who in the UK knows that the £30 contactless limit doesn’t (shouldn’t) apply to “real” ApplePay merchants?
Thanks to Amex, we are still a long way short of that. Their card hasn’t been the default on my phone for a long time and the way things are going, I may as well remove it all together. While I’m at it, why don’t I go to another card provider … one that works all the time?
With a hat tip to Duncan Stevenson and his Contactless Life blog, who has tried to get a grip of this situation, but has clearly been busy in his real life recently.